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Tech Notes

Airconditioners and Heatwaves - Take Care
By Better Business Bureau
Jul 24, 2013 - 9:40:58 PM

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Temperatures are on the rise and your AC may not be prepared. Make sure you are ready for what mother nature is delivering.

Take the time to check contractors out carefully; rushing to find a cooling contractor can burn a hole in your wallet instead of keeping you cool. Last year, BBB received more than 9,000 complaints nationally against heating and cooling contractors and repair services. Some of the most common mistakes consumers and business owners make when looking for repairs stem from hiring the first contractor they find, not doing the proper research, and not getting all the details of their service or repair in writing.

Research the company's background and licensing. Visit bbb.org for the BBB Business Review of any AC service company you plan to hire. Learn more about its reputation and history of complaints. Always confirm that the company is licensed and insured.

Compare prices and service packages. Get at least three estimates for any air conditioning repair work or maintenance work. All bids should be in writing and should provide a full description of the services to be provided and the materials to be used. If it's a holiday, ask for any additional fees that may apply.

Review warranty coverage. Find out if the company offers any type of warranty or guarantee. Make certain you understand the terms and conditions of the coverage. Also, be sure to check the warranty on your current air conditioning unit to determine whether any repairs or replacements may be covered.

Ask about energy efficiency. Many new air conditioning units are manufactured to be more energy efficient than others. Look for the ENERGY STAR label to find out more about products that may cost a little more up front, but save you in energy costs over time. Some models may even be eligible for a tax credit. Ask your HVAC contractor (heating ventilation and air conditioning) to verify tax credit eligibility and provide the Manufacturer Certification Statement for the equipment you plan to purchase. For more information, check out these government sites:

In the United States, check out ENERGY STAR.


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