On Oct 20, 2007 I published a story about my visit to 'SuZhou Giga Notebook Repair' on the 3rd floor of the big computer store on the corner of West Gan Jiang Road at the intersection of Chang Xu Road in Suzhou.
|R.P. BenDedek 2007 visiting West Lake in Hangzhou Province|
My computer was already 4 years old and having some problems and my school's computer expert told me to buy a new one. I actually set out to do just that but ended up having it repaired by Mr. Kang. I was so extremely pleased with his professionalism and assistance - not to mention his price - that I wrote the above story about him. When he read the story he wrote to thank me and told me a little about himself, and I published that letter on Oct 24, 2007 in an article entitled: A Letter from a Chinese Businessman
After I left Suzhou I spent a year in Yancheng City in Jiangsu Province before travelling to Inner Mongolia to work. While I was working in Baotou I had two very tragic accidents with my computer, one caused by my Chinese friend and one cause by me. By the time I left Baotou I was having a lot of trouble with the computer and when I returned to Suzhou I went to see Mr. Kang.
I wrote about those woes and the kindness of Mr. Kang on November 9th 2011, in the article entitled: Thank God for my Suzhou Computer Repairman from which I will now quote:
What happened in fact, was that there was so much wrong with my computer, that Mr. Kang used a spare casing and wot-not to 'recondition' my computer. I walked in with a thin silver 'no name' computer (it was a prototype), and walked out with a black IBM computer. Total cost was 400 rmb! The reason it was so cheap of course was that I really do not wish to buy a computer in China. A Chinese friend in Baotou got a Chinese Computer with a legitimate English program, but it still threw up Chinese pop-up messages.
Mr. Kang told me that as long as I promised to return the computer once I went home next year and bought a new computer, then he was happy to do this for me. At the time, he installed a 'remote' feature on the computer so that were I to have some troubles in the future I could send him a text message and we could handle the problem by remote.
Well as bad luck always follows me, I kept having trouble with my internet connection, with viruses (using a Chinese Security program) and with several of the keys on the keyboard. It drove me to such distraction that despite my reluctance to buy a computer in China, I finally went to see Mr. Kang and asked him to help me buy a brand new computer.
I had priced new computers in 2007 and again in 2011 and 2012 and knew it was going to be a big expense for me to buy this computer, but what the hell, 'beggers can't be choosers'. I explained to Mr. Kang that I truly trusted him and therefore figured that we could help each other out. He could get just the right computer that I needed to work with and buy it wholesale, then make a profit by selling it to me retail. He could 'make a buck' and I would know that when I picked up the computer it would have everything already installed, including my preferred Anti-Virus Security Provider - 'Symantec's Norton's Anti-Virus'.
We had our conversation on a Tuesday at about 11.45am at the end of March, and two days later on the Thursday, I picked up my brand new computer already loaded with all my programs. It also came with a gift of some high definition movies (Mr. Kang is able to provide 1500 HD Movies on an external hard drive.)
After I took the computer home however, I began to have more internet troubles. Mr, Kang had checked the computer using the remote feature, and helped me out for awhile, but finally the troubles just got so annoying that I went to the Telecom company that provides my service and complained. They sent out a repairman who did a little of this and a little of that and quickly walked out and when the follow-up call came asking me if I was satisfied, I told them that I wasn't as I still did not have internet access.
The next day the repairman came back and connected a brand new modem (replacing their original brand new modem) and I haven't had a problem since. I have absolutely no 'Chinese pop-ups' on my computer. I have Windows 7 and a variety of 'u-beaut thingymebobs' that I don't know how to use; a 'webcam' (which I can't use on 'skype' because I can't use my credit card) and I have Norton's Anti-Virus protecting me.
(Despite some claims that Norton's slows down your computer I never suffered from any malicious attacks in all the years I was using it. I never had to reformat my computer. It didn't have 'issues'. It lasted me from 2003 to 2011 and I am sure that had my friend and I not committed unpardonable sins against it, it would still have been running fine today. A Good Computer and excellent Security protection.)
So how much did it all cost? Well I guess that should remain just between Mr. Kang and me, but I can say that it cost me half of what I had expected, and the money saved will almost pay for a special trip I'm planning to the other side of the country in October.
I can never thank Mr. Kang enough for being such a kind hearted professional and helping friend.
If you are coming to Suzhou and you really NEED to buy a new computer, go talk to him. Maybe you just need some repairs - he'll fix you up. Maybe you want some High Definition Movies - he's the one to talk to.
Here are his particulars:
|This business card photo was added Nov 18, 2012. Don't forget to look at the addendum on this article.|
'SuZhou Giga Notebook Repair'
No.456 West GanJiang Rd. U-town, B3158 (3rd Floor)
'SuZhou Giga Notebook Repair' shop is located on the 3rd floor of the big computer store on the corner of West Gan Jiang Road at the intersection of Chang Xu Road. (Chang Xu Road is where the Tall Jasmine Holiday Inn is located). Take the escalator from the ground floor (in China 1st floor) and go up to the next level then walk around to the next escalator and go up again. You have to turn right at the top of the escalator and then turn right again and follow the aisle. Watch for the Big illuminated signs with the Numbers. You want B 3158 which will be in the last alley on the left.
P.S. This article was not written as some form of 'financial deal' between Mr. Kang and Me. I write it from a heart that is grateful for his wonderful care of me and my original computer. Read the article A Letter from a Chinese Businessman and you will get an idea of what type of person he is. He is wonderful. Foreigners on his mailing list are frequently emailed updates to train timetables, City Events News, and other helpful information for expats living in China.
July 25th 2012 Addendum
- I received this short email in relation to this article:
Dear Mr BenDedek,
On the first day of a visit to my son, who is working doing an internship in Suzhou, I dropped my iPad and badly cracked the screen. Online searching lead me to your article and with fingers crossed I emailed Mr Kang asking if he could fix it. He replied that day and fixed my screen on a 24hr turnaround.
Thanks for your article!
R.P.BenDedek (pseudonym) is the Author of 'The King's Calendar: The Secret of Qumran' (http://www.kingscalendar.com ), and is a guest columnist and stand-in Editor at Magic City Morning Star News. He is also the Editor of the 'Writers Journal' at Kingscalendar.com. An Australian, he has been teaching Conversational English in China since 2003.
Writers Journal Kingscalendar
"The King's Calendar" is a chronological study of the historical books of the Bible (Kings and Chronicles), Josephus, Seder Olam Rabbah, and the (Essene) Damascus Document of The Dead Sea Scrolls.