"9-1-1 What is your emergency?" is not a literary masterpiece and will never make it to the best sellers list.
It is not a book likely to please those whose lives are lived in and whose minds are preoccupied with sterile, sanitized, God-like perfection that keeps them above and beyond the nasty realities of the world in which most of the population live, but it is REAL. Fair warning to those who don't want to hear it told like it actually is.
This insight into the various types of call that a 9-1-1 dispatcher receives, as well as insight into the mind of this particular dispatcher, was not only entertaining but moving.
I am not American, but reading this book made me appreciate what these dispatchers have to contend with, and as revealed in the later sections of the book, some of those things are disturbing. (See this April 2nd report By John Wilkens at U-T San Diego news for some examples.)
The personal comments made by the author gave me a sense of the person herself and I have a strong feeling that we would get on well together. Some parts of the book were hilarious, some parts were disturbing, some parts were moving and some parts just defy my ability to understand what America must be like. There sure are a lot of crazies out there folks.
Kudos to the author -- and I am not referring to some American candy.
9-1-1 What Is Your Emergency" contains 911 emergency and non-emergency calls complied over Lucia's 19-year career. All calls mentioned in the book are true and range from tragic to funny.
Lucia worked at the San Diego Police Department Communications Division for more than 25 years. She was diagnosed with breast cancer, August 2013, had surgery and 30 radiation treatments, but now is cancer free. She currently resides in Murrieta, California, with her loving fiancee and two children.
"9-1-1 What Is Your Emergency"
By: Lucia -- Retired Dispatcher #160
Retail price: $19.95
Available in paperback, hardcover and e-book.